Merit Moving

This company is so bad that I am surprised they are still in business. I spoke with Steven who gave me an estimate to move 50 pieces from Georgia to Colorado. He gave me a price of $1949. I said this is very low to myself. I gave them $585 down. I called constantly before my move and Laura assured me that was correct. I flew from Colorado to Georgia to let them move the items but 2 day prior. I spoke with the Quality person who told me the estimate was too low and that I would have to pay $2100 instead of $685 to pick up my stuff and $2100 when they dropped it off!! I cancelled my order completely and requested a refund of the $585 from Laura. She gave me the runaround until I emailed her and the Executives a copy of an article where a moving company CEO was jailed and prosecuted!! I advised them that I had worked as a Paralegal and that company was ordered to pay 1 Million back to clients and could they afford that!! My only advice is do your research on these on ANY company and pay attention to the reviews. Most of the 4 star reviews are employees!!! RUN FROM THIS COMPANY!°!!! They were shut down 3-4 years ago and opened under a new name. Report them to the Department of Transportation and get their license revoked for good. Be aware that this company leaves your items at their Florida facility until they have other customers can fill up their truck. So you may not get your items for months!! I was horrified and grateful to follow my first mind. I was contacted by the newspaper and news channel after filing complaints on Merit Moving. I declined but hope everyone reads this article in its entirety before dealing with this company.

Move size: 2 Bedroom Home Service cost: $1949

MERIT MOVING

2328 NORTH 10TH AVE NORTH SUITE 106

LAKE WORTH FL 33461

US DOT: 3075428 MC:063588

On 8/9/2019 I paid for Long Distance Move from Bridgeport CT to Macon GA

Payment went to Merit Moving and Century Moving. I was over charged $318 for services that was agreed upon that Merit Moving would split the cost ($159 each) because of over charged packing materials that were not used during my move. The payment was made to Century Moving (drivers).

On 8/9/19-I had the drivers from Century Moving preparing to move my belongings from CT to GA & realized they were overcharging me $400-600 for packing that I didn’t need, and I used a lot of my own materials to pack my mirrors and other belongings.

The Main Driver, Century moving’s owner and Merit Moving Managers were on the phone discussing why I was being overcharged for materials and after 1—2 hours of back and forth, it was decided that I use packing material for one mirror and Merit Moving and I would split the cost of $300 plus tax equaling $318 and that Century Moving would charge my credit card with approval from Merit Moving Manager to refund my card once the move was completed.

This transaction was taken place through agreements made during all calls with the Century Driver, Century Moving and Merit Moving Managers Pierce and Collins &-My account was noted, telephone calls were recorded, contract was noted and promises to refund what I was over charged.

To resolve the problem, I have been in contact with Merit Moving and several employees regarding my refund of $159 which was approved by Pierce & Collins on 8/9/19 in the middle of my pick-up move. As of today, I have not been refunded my $159 and have been told since 8/31/19 that I would receive a refund within 30 days after their Merit Moving Billing Department receives my “Move Paperwork”.

This company will give you the run-around and not provide great Service. they will over-charge and try to get you to pay in CASH so that you can't dispute charges within your credit card company.

They will tell you to wait at least 60-90 days to get your credit knowing that a dispute within the bank will end after 60 days.

(i had to file several claims for broken furniture and drivers refusing to move my furniture). I am still pursuing complaints within this company for violating my move contract and not refunding my agreed amount.

1 STAR WOULD BE TOO MUCH TO GRANT THIS COMPANY-THEY GET ZERO STARS!!-THEY GET 1 STAR IN ORDER FOR ME TO PRESS NEXT!!

Move size: 2 Bedroom Home Service cost: $4500

Merit Moving is by far the best moving Company I have ever worked with. I’ve moved many times also - they communicate with me not stop and always enforced us where our items where in en route. Our account manager Ray was very professional and took his time and was very patient with my wife and I as we got our inventory list together.

I would highly recommended this company if you have an up coming move. The carriers they use are very professional and quick! They delivered our items to CA from FL within 9 days. I wasn’t starving a new job and need to have it there in 13 days. They did it even faster then I thought they could. I was so surprised that there were no items broken at all! Thank you so much Merit ! I will be using you guys again for our next move. Keep up the great work!

Move size: 3 Bedroom Home Service cost: $6580

This company is based out of Florida. They low balled the binding contract. I gave them every item going. They said if I did that, there would be no additional charges. They also told me they have their own trucks. All total lies. Sends another company to pick up and deliver the items. The company that came was from California, came a day late (I had to give them 2 day window and they missed both). Told my daughter she had to sign the new contract and would not charge her if she went and bought a box of packing tape. She had to come up with an extra $1000 or they said they wouldn't move her. And they kept hugging my daughter. (totally unprofessional) I spoke to the company in Florida and they said no worries, if there is no extra they would gibe me back my money. No happened yet and I email and they said she had extra and the idiots don't even check the original contract to the new one and the list of moved items. Do not use them. They only lie about everything. They are contractors and don't care, but lie about everything.

Move size: Partial Move Service cost: $2900

Terrible experience - start to finish.
Merit Moving will low-ball their estimate to ensure you do business with them. They do not conduct a site survey to ensure they have a good estimate of items to be moved. They do not have nor apply any professional moving judgement in developing their estimates. I had a 3-bedroom house with a basement. They estimated I needed 100 sq ft of space – WRONG! Because of their low-ball estimate, the company they subcontracted the move to charged me charge me $1,000 during the middle of loading my items. Practically holding my goods hostage because Merit Moving did a lousy job. I would have gone with my initial avenue if Merit Moving didn’t promise the price they did.
Merit Moving did not confirm pick up date until the afternoon before. I had to call and email to get that information from them.
The subcontracted movers from – American Home Relocation (moving services) were unprofessional and inexperienced. They showed up in a rented Ryder truck. They were at my house from 3pm-1130pm. The Foreman was lazy, complained about being hungry, made awkward conversation, inappropriate jokes, convinced my friends to take him to the gas station, and then sat on my floor and ate for an hour. They struggled to move my bed and my treadmill from the upstairs. They destroyed my treadmill and it is unusable to this day. They did not take 2 pick-up truck loads worth of goods which I had to figure out how to move myself.
I had a terrible experience working with their customer service department. I requested to utilized up to 30 days of free storage but they told my spouse that keep your stuff in storage for 30 days regardless of when you need it. They would not schedule delivery when I called. They said, “they would call me when a truck was passing through my way”. 2.5 weeks later, they called me on a Wednesday night at 8pm and said they would deliver my stuff at 10am Thursday. I had to travel from out of state to make that appointment.
I told them multiple times, the delivery team had to pass a background check at the military gate. They did not listen. One person was able to get onto Post and it took him over 6 hours to unload my stuff by himself. Per his words, it should have taken 3 hours. The man that unloaded my goods was the only positive highlight of the whole experience.
The company does not provide a claims form for damaged goods. I asked for a claims form at delivery and emailed twice requesting it but did not receive it. My treadmill is destroyed and the moving company has not done anything.
Weight ticket - Both Merit Moving and American Home Relocations said they could provide me with weight tickets even though my move was based on cubic sq. ft. I asked numerous times to confirm. I did not receive any weight ticket and I DID NOT get reimbursed for my military move because of this. I would have gone with a different company or worked out an arrangement with the man who delivered my goods if the companies would said they would not provide a weight ticket. DO NOT HIRE!

Move size: 3 Bedroom Home Service cost: $3500

Merit Moving.. I am trying to cancel the move because of their outrageous price but they are not making this easy. Here is how my story goes. Rep contacted me back in May 2019 and gave me a low estimate which was $4,974. I moved 10 months ago with the same amount of stuff for $4,600. I accepted the price and gave them $2,000 deposit. Mid June, I called to move the date, I went over the inventory again (the first time was a rough estimate), they said now my weight was double but didn't tell me the final price. I was stupid enough to assume, it couldn't be more than $8,000. I signed the electronic form. Next day, $4,000 was pulled out of my bank without my knowledge. I looked at the contract again, total was $11,194!!. I can totally get rid of everything and buy new of everything at that point. Within 24 hours, I called the company to cancel and the rep said give him 12 hours, he'll see what he can do. I waited and heard nothing from them. I called again the next day, they said your case is under review. I called many times that day, I was told it is being sent to billing to be reviewed and I will hear from them by Friday. Nothing..They make no attempt to contact me in any way. By Monday, after numerous attempts on the phone, Gabby (customer service manager) finally answered. She told me it is still being reviewed. At this point, I feel that I have lost $6,000 because their lack of communication. I reported this problem to Better Business Bureau Monday night and emailed Gabby the next morning. On Tuesday afternoon, I got an email back saying that I will not get any money back because I did not cancel within their cancelation window of 48 hours. What?? The whole company knew who I was that that I wanted to cancel the move and have nothing to do with them anymore, no one was accepting my cancelation. They did not provide me any service and wanted to keep my deposit. This is unfair to consumers, they should not be allow in this business if their goal is to rip people off. I can understand keeping 10% or whatever for their trouble but I can't understand how it is fair to keep $6,000. This group of people are unprofessional and dishonest. Please be aware of their SCAM they are running. They claimed that they are specialized in military moves but they are ripping us off. Stay away from Merit Moving if you want your move to be less of a headache.

-Was under a different name; J & J Moore Nationwide Vanlines and their BBB rating is F
-Bad communication
-Bad customer service
-Outrageous price.

Move size: 4 Bedroom Home Service cost: $11194

Myself and a friend decided to move from WA state to TN. We looked up moving options, and called Merit Moving for a quote. On 7/12 my roommate in my presence talked to Merit representative, Russell. He was told that we had a 1400 sqft house, outdoor equp, lawn equp, etc. He sent us a quote with them items discussed listed at the bottom of the quote. Unknown to us was that the rep actually quoted this as a 1 bedroom apartment. However nowhere on the quote did it state that this was quoted as such. The quote had an estm volume however someone with no moving experience we had no understanding of what the the cubic feet meant.
On 7/18 The contract was signed and $200.00 deposit was taken on that day. I was told to call back on Monday and pay the additional $1700 deposit to reserve our booking /move. When I looked at my bank on Monday 7/22 Merit had already taken out the additional $1700. I wasn't too concerned since I was going to call them to pay the remainder of the deposit. But I did think it was odd that they withdrew it without permission.On 7/31 my roommate called Merit to just double check that everything was booked and ready to pick up. She talked to Todd at Merit who informed her that the original quote was not correct and that the move with addition items (exercise equip) and the size of the house the quote would have to be revised. The new quote would now be 6807.51. At this time we were 1 day before moving. We were hesitant to accept this new amount and as we were moving on a limited budget. We were going to cancel the move at this time, but we were within Merit's 48 hr cancellation policy.Todd told us that he was doing his best to give us the best deal he could and that we would most likely not have any more charges Based on what he said we elected to pay an additional $700 deposit. The movers we supposed to come on 8/1 between 8am-11am and call within 30 mins of arrival. We were told by Merit that we did not need to be onsite and the movers just needed access to our home. On 8/1 we had to turn around and come back the house as it was getting ugly with the GTS movers.My rooommate called Merit and GTS to discuss the situation and was now told that there was 100 items not listed on the quote from 7/31. That we did not pack according to GTS standards, the total volume of space needed was now higher than previously quoted. The new estm for the move would be closer to $16,000.00. This quote was given by Gabby with Merit and only verbally over the phone. We were told that if we wanted, we could have GTS pickup 900 cubit feet of our house for the quoted amount given on 7/31. The new estimated volume was closer to 1400-1600 cuft. So they would pick up half of house, and leave the other half for us to sort out some other way. we cancelled the move and sent GTS away without picking up any of house items. On 8/2 I received an email from Merit Client Care stating that they were under no obligation to refund any funds but that they would refund $350.00 out of the $2604.81 deposits they had already received. I emailed back the same day and that I felt this was unethical business practice, and if we had been told from the beginning what the price would was going to be we would have never booked with them as neither of us have the finances to afford such a high moving cost. I received no response back, On 8/12 I called Merit and talked to Patty in the Client Care dept. According to Patty the $350.00 resolution all Merit would offer and once that was declined by me they would resend the offer and not offer any further compensation. she continued to refer to their cancellation policy and refused to consider the fact that by no fault on our part their quote had changed 3 times. Merit misrepresented their company, pricing, and expectations of "packing". The quote was changed 3 times, the last two times there was a change to the quote it was done by Merit and due to the fact that they had mis-understood, or completely mis-quoted.

Move size: 4 Bedroom Home Service cost: $16000

I contacted Merritt moving in June of 2019 regarding a move from Connecticut to South Carolina. I gave an inventory of the items to be moved. We had sold our living room set and our dining room set so all that remained was two full bedrooms just a bed from the third a kitchen table and about 60 small to medium boxes. I was quoted a price of $4,139 which I agreed to and gave a deposit of 1760 dollars. The Mover showed up a week later then expected and claimed that we had much more inventory than what I told Merritt moving and that the fee would not be $4139 but would be $15,000 dollars. I refused to pay $15,000 after being quoted a little over four thousand and when I did that they cancelled the contract and are refusing to return my $1,760 deposit. They said they couldn't get their 28-foot van with a lift gate up my driveway and would need a shuttle truck to move things down to their van. I got another company American Van Lines, to do the move. They quoted $4,600 and did the move for that amount. They brought a 28-foot truck with a lift gate and made it up my driveway without a problem. I gave them the same inventory that I gave Merritt when I contacted them. The new moving company had no problem loading it on their truck along with the possessions of two other families who were moving south also. Merritt claimed that our possessions would not even fit on their 28 foot truck, yet the Mover who finally did the move not only fit mine but two other families onto a 28-foot truck. Merritt also represented themselves to be a moving company and they're not, they are brokers They don't Supply trucks, labor or anything else. They contract it out to real moving companies to real Truckers. So they took over $1,700 from me and provided nothing, didn't move a single article and tried to basically extort another $11,000 from us after agreeing to 4139 dollars. They said it's in the contract but I know of no contract that gives one-party the right to basically steal $11,000 from another party to the contract. If you are planning a move avoid Merritt moving like flesh eating bacteria, like the bubonic plague..Get a real mover, not a broker.

Move size: Partial Move Service cost: $4139